Water/Wastewater

Department Staff

Water/Sewer Emergency?
Call the On-Call Phone

585-356-4900

Steve Mountain, Town EngineerSteve Mountain
Town Engineer

585-343-1729 x 220

smountain@townofbatavia.com

Paul Barrett, Maintenance ForemanPaul Barrett
Maintenance Foreman

585-343-1729 x 209

pbarrett@townofbatavia.com

Jamie Waff, MaintenanceJamie D Waff
Crew Leader

585-343-1729

jwaff@townofbatavia.com

Greg Lang, MaintenanceGregory Lang
Maintenance

585-343-1729

glang@townofbatavia.com

Kevin Finucane, MaintenanceKevin Finucane
Maintenance

585-343-1729

kfinucane@townofbatavia.com

Keith Wilkinson Jr.Keith Wilkinson Jr
Maintenance

585-343-1729

kwilkinson1@townofbatavia.com

Sandra Baubie, Deputy Town ClerkSandra Baubie
Water/Sewer Billing Clerk

585-343-1729 x204

sbaubie@townofbatavia.com

Helpful Information

  • Annual Water Quality Reports: Maintaining high water quality for our customers is a top priority for this department. Many of our monitoring efforts are recorded in our Annual Water Quality Report, which is updated every Memorial Day for the previous calendar year. You can view the current report along with several reports from previous years by clicking this link.
  • Water & Sewer Forms: A list of forms, including the Water & Sewer Service Application, can be found on the Forms page by clicking this link.
  • Online Water/Sewer Payments: Water/Sewer Payment can now be made online by clicking this link.
  • Sensus Analytics Customer Portal: An explanation of Sensus Analytics Customer Portal and its usefulness is given below. The site can be access by clicking this link.
  • Frequently Asked Questions: Answers to several Frequently Asked Questions can be viewed on the FAQ’s page by clicking this link.

Sensus Analytics Customer Portal

Sensus Analytics Customer Portal is a tool that provides property owners with a way to monitor their water usage throughout the billing cycle on an hourly, daily, weekly, or monthly scale and to set up usage alerts. By utilizing this tool, customers will be able to quickly identify potential leaks, better understand their usage habits, and work to conserve water and save money. Need help navigating the website? Click on the pictures below to view short “how-to videos” to help you use Customer Portal.

How do I set up my account for the first time? (2 min : 54 sec)

How do I see how much water I am using? (3 min : 54 sec)

How do I establish Thresholds & Alerts? (2 min : 35 sec)

How do I get alert emails sent to me or others? (1 min : 58 sec)

I am a business or apartment owner with multiple water meters. How do I add additional water meters to my Customer Portal account? (3 min : 6 sec)

How do I change my password? (58 sec)

I forgot my password. How can I reset it? (2 min : 32 sec)

NOTE: Not every water meter is compatible with Sensus Analytics Customer Portal. If you have an older, non-compatible meter, the Customer Portal will not work for you. Please contact Sandra Baubie if you have any questions.