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Water & Wastewater

Office Address

Town Hall
3833 West Main Street Road
Batavia, NY 14020

Phone: 585-343-1729, Option 5
Fax: 585-343-8461
Email: smountain@townofbatavia.com

Hours of Operation

Monday – Friday: 6:30 am to 4:00 pm

Please understand that we because are a municipality, we cannot absorb the cost of online credit or debit billing, the fees charged go directly to the Credit Service Provider.

Department Staff

For Emergencies

Call 585-356-4900
Available 24 hours a day, 7 days a week

Frequently Asked Questions

Sensus Analytics Customer Portal

Sensus Analytics Customer Portal is a tool that provides property owners with a way to monitor their water usage throughout the billing cycle on an hourly, daily, weekly, or monthly scale and to set up usage alerts. By utilizing this tool, customers will be able to quickly identify potential leaks, better understand their usage habits, and work to conserve water and save money.

Click the button below to sign up or log in. It is easy to use and completely free!

Customer Portal

NOTE: Not every water meter is compatible with Sensus Analytics Customer Portal. If you have an older, non-compatible meter, the Customer Portal will not work for you. Please contact the Water Billing Clerk, Raylyn Kingdon, if you have any questions.

Need help navigating the website? Click on the pictures below to view short “how-to videos” to help you use Customer Portal.

How do I set up my account for the first time? Watch Here
How do I see how much water I am using? Watch Here
How do I establish Thresholds & Alerts? Watch Here
How do I get alert sent to me or others? Watch Here
 How do I add additional water meters to my Customer Portal account? Watch Here
How do I change my password? Watch Here
How do I reset my password? Watch Here

Below are links to frequently accessed water & wastewater documents and pages

Water & Wastewater – Documents + Forms

Fillable PDF Forms should be downloaded first as changes made to a form in the portal below cannot be saved